No hand-offs between vendors. Bitsavvy owns your support desk and infrastructure under one flat-rate plan. Overnight monitoring is partnered (Huntress), not an in-house desk.
During business hours (Mon–Fri 8am–5pm PT) your team reaches an engineer, not a script. Nights are partnered monitoring plus P1 acknowledgement, not a staffed desk.
Watching your endpoints, network, and cloud — alerts on Essential; people who contain and respond on Professional and Complete.
From migration to day-two operations, we manage your cloud footprint so it scales with you instead of surprising you on the invoice.
Every plan includes baseline monitoring. Essential is alerts only. Full response is Professional and Complete. Final pricing is confirmed after your free assessment.
Start here
Monthly minimum $1,000 (covers up to 5 users at this rate)
Remote support during business hours; 24/7 monitoring & P1.
Recommended
Monthly minimum $1,250 (covers up to 5 users at this rate)
Full-stack IT + managed EDR for growing businesses.
When recovery speed matters
Monthly minimum $1,500 (covers up to 5 users at this rate)
Highest response and on-site coverage when downtime costs more.
| Essential | Professional | Complete | |
|---|---|---|---|
| Per-user rate | $200 per user / monthMonthly minimum $1,000 (covers up to 5 users at this rate) | $250 per user / monthMonthly minimum $1,250 (covers up to 5 users at this rate) | $300 per user / monthMonthly minimum $1,500 (covers up to 5 users at this rate) |
| Unlimited remote support during business hours | Yes — Mon–Fri 8am–5pm PT | Yes — Mon–Fri 8am–5pm PT | Yes — Mon–Fri 8am–5pm PT |
| P1 acknowledgement | 1 hour, 24/7 acknowledgement | 30 minutes, 24/7 acknowledgement | 15 minutes, 24/7 acknowledgement |
| EDR / security depth | Alerts only | Full response | Full response + hunting |
| On-site | Billed | Included within 50 miles | Included within 75 miles |
| vCIO / strategy | — | 1 hour / quarter | 2 hours / quarter + board deck |
| Backup & DR | Daily backups; weekly immutable copy | Nightly backups; nightly immutable copy | Near-real-time backups; nightly copy |
| M365 / Google Workspace / identity | Included | Included | Included |
Help desk and unlimited remote support are Mon–Fri 8am–5pm PT. 24/7 is partnered monitoring and P1 acknowledgement only. You pay the greater of (active users × rate) or the plan minimum. Active user = company email + laptop/desktop; servers and printers aren’t users. Illustrative — the signed SOW controls fees, term, and scope.
Start with a free network & security assessment — we'll recommend a plan based on what we actually find, not a sales quota.
Request Your Free Assessment